Cookie Policy
Last updated: 20 May 2026
This Cookie Policy explains how PulseCRM Ltd (“we”, “us”, or “our”) uses cookies and similar tracking technologies when you visit www.thelandlordportal.co.uk (the “Site”). It sets out what these technologies are, why we use them, and the choices you have over their use.
By continuing to use the Site, you agree to cookies being placed on your device as described below, except where you have adjusted your settings to refuse them.
For information on how we handle personal data more generally, please see our Privacy Policy.
1. What is a cookie?
A cookie is a small text file that a website places on your device — computer, tablet, or smartphone — when you visit it. Cookies let a site recognise your device on return visits, remember preferences, and gather information about how the site is being used.
Cookies are used across the vast majority of websites. They are safe, contain no executable code, and cannot damage your device.
References to “cookies” in this policy also cover similar technologies used for comparable purposes, such as pixels, tags, and browser local storage.
2. Types of cookies we use
By duration:
- Session cookies exist only while your browser is open. They are deleted automatically when you close it. These typically hold a short-lived session identifier that lets you move between pages without having to re-authenticate.
- Persistent cookies remain on your device for a defined period (or until you delete them). They allow the originating website to recognise you on a return visit.
By origin:
- First-party cookies are set directly by The Landlord Portal.
- Third-party cookies are set by external services we rely on, such as analytics or advertising providers. Their use is governed by the privacy and cookie policies of those third parties.
3. Categories of cookies on our Site
We group the cookies we use into three categories:
Essential cookies
These cookies are required for the Site to operate. They support core functions such as logging in, maintaining your session, securing the connection, and load balancing. Because the Site cannot function properly without them, essential cookies cannot be switched off.
Analytics cookies
These cookies collect anonymous information about how visitors interact with the Site — pages viewed, links clicked, time spent, traffic sources, and similar measures. We use the aggregated data to understand what is working, identify problems, and improve the user experience.
Marketing cookies
These cookies help us measure the effectiveness of our advertising and marketing activity, attribute enquiries and sign-ups to the right campaign, and — where applicable — deliver more relevant content to you on other websites and platforms.
4. Third-party services we use
Some cookies on our Site are set by trusted third parties who provide services to us. We do not control these cookies directly, and you should refer to each provider’s own privacy and cookie information for full detail. The main third-party services we currently use are:
| Provider | Purpose | Category | Provider’s policy |
|---|---|---|---|
| Google Analytics | Site usage measurement and reporting | Analytics | View |
| Google Tag Manager | Management and deployment of tracking tags | Essential / Analytics | View |
| Meta (Facebook) Pixel | Advertising measurement and audience building on Meta platforms | Marketing | View |
| LinkedIn Insight Tag | Advertising measurement and audience building on LinkedIn | Marketing | View |
| HubSpot | CRM, lead tracking, marketing automation, and on-site chat | Analytics / Marketing | View |
We may add or remove third-party services from time to time. The list above reflects the providers in use as at the date of this policy.
5. Managing your cookie preferences
We are in the process of implementing a cookie consent banner that will let you accept, reject, or fine-tune non-essential cookies the first time you visit the Site, and update those preferences at any time afterwards via a link in the Site footer.
In the meantime — and as a permanent alternative — you can manage cookies directly through your browser settings. Most browsers let you:
- See which cookies are stored on your device
- Block all or specific cookies
- Delete cookies when you close the browser
- Be prompted before a cookie is set
Instructions vary by browser. Guidance for the most common ones can be found here:
- Google Chrome: support.google.com/chrome
- Mozilla Firefox: support.mozilla.org
- Safari: support.apple.com
- Microsoft Edge: support.microsoft.com
Please note: blocking essential cookies will affect how the Site works and may prevent you from using parts of it altogether.
6. Legal basis
We process cookies in line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR):
- Essential cookies are used on the basis of our legitimate interest in providing a secure, functional website.
- Analytics and marketing cookies are used only where you have given consent, which you can withdraw at any time through the methods set out in section 5.
7. Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, the services we use, or applicable law. The “Last updated” date at the top of this page shows when it was most recently revised. We encourage you to review this page periodically.
8. Contact us
If you have any questions about this Cookie Policy or how we handle cookies, please get in touch:
PulseCRM Ltd Alum House, 5 Alum Chine Road Westbourne, Bournemouth Dorset, BH4 8DT United Kingdom
Email: support@thelandlordportal.co.uk Company number: 12241091
See also: Privacy Policy
